Complaints

If something has gone wrong, tell us and we will put it right where we can.

1. Email hello@houseandheirs.com and say what happened. We acknowledge within 2 working days.
2. Our team looks into it and replies in full within 10 working days, or explains why more time is needed.
3. If you are not satisfied, you can contact Citizens Advice on 0808 223 1133 or your local Trading Standards. Because we are not regulated, the Financial Ombudsman and Legal Ombudsman do not cover us; they do cover any regulated firm we introduce you to.