Contact us

Email hello@houseandheirs.com. A person reads every email and answers questions within one working day.

We do not take phone calls. Email means you have our answer in writing, to keep with your papers or show your family.

Questions about the free check or your plan

Email from the address you used for the check or the plan, so we can find your answers quickly. Tell us what you would like to know. If your will needs a solicitor rather than a standard will, we will say so plainly.

Changing your mind

Satisfaction guarantee: a full refund within 14 days of buying The House Plan. One email to hello@houseandheirs.com is enough, and you do not have to give a reason. The full terms: refunds.

Your data

To see, correct or delete what we hold about you, or to stop our emails, write to hello@houseandheirs.com. We reply within five working days. Each follow-up email also has a link to stop them. How we use your data, and for how long we keep it: privacy notice.

Complaints

If something has gone wrong, tell us by email and we will put it right where we can. We acknowledge a complaint within 2 working days and reply in full within 10. How quickly we reply, and where to go next if you are not happy with our answer: complaints.

Who we are

Who sells the plan, and where the company is registered, is on the terms page. What we are and are not: our regulatory status. Who runs House & Heirs and why: about us.

House & Heirs gives estimates and information, not financial, mortgage, tax or legal advice. We are not a firm of solicitors, we are not regulated by the Solicitors Regulation Authority, and we are not authorised or regulated by the Financial Conduct Authority. Where you ask us to, we introduce you to regulated firms, and we tell you first if they pay us.